Shipping and Payment Policy

1. All purchases must be guaranteed by prepayment; that is to make a payment in advance to L.A PREMIUM FLOWERS before the day of the shipment. In the event the money has not been credited in our account, L.A. PREMIUM has the right to cancel the shipment.

2. All sales are F.O.B. Quito, which means that the responsibility of L.A. PREMIUM FLOWERS ends with delivering the flowers at the loading agency specified by the client.

3. L.A. PREMIUM FLOWERS is not responsible for: delayed or cancelled flights, losses after our product has been received by the loading agency specified by the client, or other inconveniences presented after our product is received at the loading agency. Therefore, L.A. PREMIUM FLOWERS receives quality credit notes for flowers and not for freight, handling or other charges. Therefore, in the event that a customer claims a flower credit to the loading agency or airline for the above situations, the customer must pay L.A. PREMIUM FLOWERS the invoice in question, regardless of the refund or refund status.

4. L.A. PREMIUM FLOWERS will accept all quality credit claims for flowers within ten (10) days from the date of invoice: NO LATER THAN that. The images must be backed with bar code of each bunch if they are 1, 2, 3 or more, the invoice number to which this claim applies for information credits info@lapremiumflowers.com.